1. How long will it take us to reply to quotations?
Our professional team will reply your enquiry within 24 hours. For urgent enquiries, please call +65-62410908

2. How to arrange item for repair?
Option 1: Send us the item for repair

Address: 63 Tampines Industrial Avenue 5, T5@Tampines, Singapore 528641.
(Monday to Friday: 9am to 6pm; Saturday: 9am to 1pm)

Option 2: Arrange collection date and time for our drivers to pick up.
Please call our office: +65-62410908

3. Repair quotation?
For repair quotations, customer can expect to receive the quotation within 3 working days from the day we received the item; after our technical team has checked the item thoroughly.

4. Repair lead time?
*Spare parts that are available: within 5 to 7 working days upon receiving repair quotation confirmation.
*Spare parts that needs to be indent: Case by case basis. Lead time will be stated in our repair quotation.

5. Warranty?
Depending on the products purchased, warranty upon manufacturing defects range from 6 months to 1 year.
Warranty does not cover any malfunction, failure or defect resulting from misuse, abuse, neglect, alteration, modification or repair done by anyone other than Newera Tools & Machinery (S) Pte Ltd. Also damage due to failure to comply with the warnings and instructions in the operator’s manual is not covered.

6. General feedback
If you have any feedback or comments with regards to our products and services, feel free to email us at info@neweratools.com.